At Medellín Párchate, we are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or book our luxury properties and tours.

1. Information We Collect

To provide you with an exceptional and seamless experience, we may collect the following types of information:

• Personal Identification Data: Full name, email address, phone/WhatsApp number, and country of residence.
• Legal & Immigration Data: Passport or ID numbers, which are strictly required by Colombian law (Migración Colombia) for guest registration in rental properties.
• Payment Information: Credit card details and billing addresses. Please note that payments are processed through secure third-party gateways, and we do not store your full credit card information on our servers.

2. How We Use Your Information

We use the collected information exclusively for the following purposes:

• To process your bookings, verify transactions, and send confirmation details.
• To provide our 24/7 Virtual Concierge support during your stay or tour.
• To comply with Colombian legal requirements, such as the mandatory reporting of foreign guests to the SIRE (Sistema de Información para el Reporte de Extranjeros).
• To improve our website functionality, customer service, and overall guest experience.

3. Data Sharing & Third Parties

We respect your privacy and will never sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted partners when strictly necessary to fulfill our services, such as:

• Certified bilingual guides and private drivers assigned to your specific tour.
• Property management staff required to facilitate your check-in.
• Government authorities (only when legally mandated).

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) technology to ensure that all data transmitted between your browser and our servers is encrypted and protected.

5. Cookies Policy

Our website uses "cookies" to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect how certain features of our site function.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our team directly:

• Email: booking@medellinparchate.com
• Phone / WhatsApp: +57 3196490490